Do your people ever say that they’re not being heard? Do they complain of team-mates who brush their suggestions aside?
Knowing that we’re listened to is essential to staying engaged at work. We need to feel heard to feel valued. To see that we have an opportunity to contribute. When we see someone just pretending to listen, we may disengage from the conversation, and the relationship.
But listening isn’t just a matter of how we feel. It makes a difference to how well-equipped your team is to meet the challenges ahead.
When your staff have an open channel to raise ideas, genuine collaboration takes place, and new thinking emerges. When staff can point out risks and question assumptions, waste is prevented. Projects stay on track.
In your own life, do your staff, your partner or children ask you to listen more? To pay attention?
“Listening is being able to be changed by the other person.” -Alan Alda